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Internship / Working Student Customer Experience

gitti is a dynamic start-up based in Berlin with a highly skilled team and an outstanding company culture. We are now looking for a Customer Experience Intern/working student (m/w/d) who gets excited about supporting and growing our community and creating personalized experiences that will lead to more satisfied and loyal customers.


Your tasks

Support of our Website & Online Shop

  • Maintenance of our website and online shop within Shopify. 
  • Optimization of our online shop with focus on content management, conversion rate and user experience.
  • Management and optimization of existing processes for our shop management in cooperation with other teams.

CRM Management & Email Marketing

  • Supporting the implementation of Marketing- and Sales activities.
  • Optimization of our E-mail Marketing within Mailchimp – you’ll inspire our community with smart mailings.
  • Creation of strategic customer segments and individualized email content.
  • Execution and evaluation of A/B Testing.
  • Analyzing and optimizing automated campaigns.

Community Management

  • Managing our customer happiness and representing gitti being in direct contact with our customers via Instagram and our digital customer friendship tool
  • Identification of our customer’s needs and interests through direct contact, analytics tools and customers surveys created by you.
  • Development of recommended action for our content creation as well as UX Design to strengthen the relationship with our customers and increase conversion rates.


Your profile

  • you are a recent graduate or currently pursuing a degree in E-Commerce, Marketing, Communications or related fields.
  • Previous internships or work experience in a D2C start-up or ecommerce business is a big plus
  • you love to work with an analytical and creative mindset at the same time, and know how to back up your innovative ideas with relevant data.
  • You are passionate about relevant content both visually and in written form and are excited to create your own.
  • You are a digital native and easily dive in to new tools.
  • You have experience working with e.g. Shopify, Mailchimp or other Analytics and CRM Tools.
  • you have a good understanding of the most common e-commerce KPIs and feel confident to set up clean a/b testing.
  • you are service oriented and an empathic communicator with fluent German and excellent English skills.
  • You have a strong interest in beauty and sustainability as well as observing and identifying trends on various channels.
  • You love to work in a team and are not shy to present your thoughts and ideas.


Your benefits

  • Get the chance to revolutionize the beauty industry with us.
  • Deep dive into a variety of E-Commerce topics with a steep learning curve.
  • Face exciting challenges in a fast-paced start-up environment
  • Receive regular feedback and coaching to exceed your goals.
  • Grow into an independent expert, implement your own ideas and lead your own projects.
  • Experience the power of team work & fun in a highly motivated, international and empowering team.
  • Central location in Berlin 


Sounds good?

Please send your CV and possible starting date to people@gitti.de. We're looking forward to hearing from you!

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